{"id":643,"date":"2025-10-12T08:10:05","date_gmt":"2025-10-12T08:10:05","guid":{"rendered":"https:\/\/masaicco.com\/?page_id=643"},"modified":"2025-10-12T08:12:47","modified_gmt":"2025-10-12T08:12:47","slug":"%d8%a7%d9%84%d8%b6%d9%85%d8%a7%d9%86","status":"publish","type":"page","link":"https:\/\/masaicco.com\/en\/%d8%a7%d9%84%d8%b6%d9%85%d8%a7%d9%86\/","title":{"rendered":"Warranty"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"643\" class=\"elementor elementor-643\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bda946a e-flex e-con-boxed e-con e-parent\" data-id=\"6bda946a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f0b2af3 elementor-widget elementor-widget-heading\" data-id=\"4f0b2af3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18b03340 e-flex e-con-boxed e-con e-parent\" data-id=\"18b03340\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a738681 elementor-widget elementor-widget-spacer\" data-id=\"1a738681\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8aa7502 e-flex e-con-boxed e-con e-parent\" data-id=\"8aa7502\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-76932c65 e-con-full e-flex e-con e-child\" data-id=\"76932c65\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f2233ca e-con-full e-flex e-con e-child\" data-id=\"4f2233ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44b40cf7 elementor-widget elementor-widget-text-editor\" data-id=\"44b40cf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"direction: rtl; text-align: right; font-family: 'Cairo', sans-serif; line-height: 1.9; font-size: 16px;\">\n\n  <h2 style=\"color: #b48c57; font-size: 22px; font-weight: bold;\">Warranty policy between the customer and the company<\/h2>\n\n  <h3 style=\"color: #333; margin-top: 20px;\">Warranty periods depending on product type<\/h3>\n  <ul style=\"margin-right: 20px;\">\n    <li>Bedrooms - Dining rooms (without chairs) - Kitchens - Dressing rooms: <strong>Five-year warranty<\/strong>.<\/li>\n    <li>Dining chairs \u2013 sofas \u2013 corners \u2013 salons \u2013 recliners \u2013 sofa beds \u2013 tables: <strong>Three-year warranty<\/strong>.<\/li>\n    <li>Shoe Rack Organizer - TV units - Rests: <strong>Three-year warranty<\/strong>.<\/li>\n    <li>Garden furniture: <strong>1 year warranty<\/strong>.<\/li>\n    <li>mattress <strong>10-year warranty<\/strong>.<\/li>\n  <\/ul>\n\n  <p><em>The warranty period starts from the date of receipt of the product, even if installation is delayed.<\/em><\/p>\n\n  <h3 style=\"color: #333; margin-top: 25px;\">Warranty Terms and Procedures<\/h3>\n  <ul style=\"margin-right: 20px;\">\n    <li>Maintenance requests are executed through <strong>After-sales service department<\/strong> Within a maximum period of <strong>10 days<\/strong> From the date of application.<\/li>\n    <li>A <strong>Replacement of parts covered by warranty<\/strong> within a period not exceeding <strong>90 days<\/strong> if it is not available in Egypt.<\/li>\n    <li>The warranty is considered <strong>void<\/strong> If the customer <strong>by unpacking, packaging, transporting or installing the product<\/strong> elsewhere without the company's knowledge.<\/li>\n    <li>If the customer wishes to request a disassembly or installation service, this will be done. <strong>by contacting after-sales service<\/strong> to determine the cost and available dates for implementation.<\/li>\n  <\/ul>\n\n  <h3 style=\"color: #333; margin-top: 25px;\">Cases not covered by the warranty<\/h3>\n  <p>The warranty does not apply to faults or damages resulting from <strong>apparent or misleading use<\/strong>, including but not limited to:<\/p>\n  <ul style=\"margin-right: 20px;\">\n    <li>External components such as:\n      <ul>\n        <li>leather<\/li>\n        <li>fabrics<\/li>\n        <li>glass<\/li>\n        <li>marble<\/li>\n        <li>LED lighting units in bedrooms or dining rooms<\/li>\n        <li>Outdoor cushions<\/li>\n      <\/ul>\n    <\/li>\n    <li>Cases <strong>Misuse or neglect<\/strong>.<\/li>\n    <li>Products used in <strong>Commercial, office or clinic purposes<\/strong>.<\/li>\n  <\/ul>\n\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-273fb89c e-flex e-con-boxed e-con e-parent\" data-id=\"273fb89c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-666bd6b3 elementor-widget elementor-widget-spacer\" data-id=\"666bd6b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-639d63dc e-flex e-con-boxed e-con e-parent\" data-id=\"639d63dc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-77d65498 e-con-full e-grid e-con e-child\" data-id=\"77d65498\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74f67796 elementor-widget elementor-widget-heading\" data-id=\"74f67796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact Massa <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2972e3c elementor-widget elementor-widget-text-editor\" data-id=\"2972e3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0To communicate with the management of Massa Manufacturing and Contracting<br \/>You can send a message through the website or communicate directly via WhatsApp<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d1cb444 elementor-align-center elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"7d1cb444\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-envelope\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0627\u0644\u0636\u0645\u0627\u0646 \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0636\u0645\u0627\u0646 \u0628\u064a\u0646 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0627\u0644\u0634\u0631\u0643\u0629 \u0641\u062a\u0631\u0627\u062a \u0627\u0644\u0636\u0645\u0627\u0646 \u062d\u0633\u0628 \u0646\u0648\u0639 \u0627\u0644\u0645\u0646\u062a\u062c \u063a\u0631\u0641 \u0627\u0644\u0646\u0648\u0645 \u2013 \u063a\u0631\u0641 \u0627\u0644\u0633\u0641\u0631\u0629 (\u0628\u062f\u0648\u0646 \u0627\u0644\u0643\u0631\u0627\u0633\u064a) \u2013 \u0627\u0644\u0645\u0637\u0627\u0628\u062e [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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