Return Policy

Exchange and Return Policy

  1. Original invoice:
    Must submit Original sales invoice to benefit from replacement or return services.
  2. Beds and mattress supplies (furniture):
    The customer has the right Return within 14 days of receipt Provided that:
    - Not using the product.
    - The product must be in its original condition and in its original packaging.
  3. Furniture products:
    The customer has the right Replacement or refund within 14 days only from the contract date,
    After this period, no return or exchange requests will be accepted.
  4. Products with notes:
    If it is found that there is problem with one of the parts after receipt, the product specifications were identical to those shown in the showroom or website,
    The company bears Responsibility for replacing the damaged part only,
    The customer is not entitled to request a replacement or return of the entire product.
  5. After installation or receipt:
    The customer is not entitled to Replacement or return of furniture products after installation or receipt.
  6. Products on display (last piece):
    Not possible Return or exchange of products sold as display pieces (last piece) After purchase.
  7. Special requests:
    No returns or exchanges are allowed for special orders such as: (Kitchens - dressing rooms - living rooms in custom colors - etc.).
  8. Refunds:
    - In case of cash payment, it is: Refund in cash or bank transfer within one week of submitting the application.
    - In case of payment by bank card, it is Refund using the same payment method According to to the bank's policy.
    - When canceling orders paid by credit cards and the customer wishes to get a refund by a method other than the card,
    A 2% discount on the total order value as administrative fees.

General Terms

  1. Prices:
    The advertised prices do not include mattresses, furniture, or accessories.
  2. Payment of value:
    Products are not delivered or installed before Full payment must be made at least 72 hours prior to the date of receipt.
  3. Booking period:
    The value of the reserved goods must be paid in full within a maximum period of One month from the date of contract.
  4. Special Offers:
    In case of special offers or discounts, the customer must Full payment within 72 hours from the date of contracting.
    In case of non-payment within the specified period, The additional discount is automatically cancelled.
  5. Delivering Period:
    Customer must receive the products within the period not to exceed 90 days from the date of contract.
    In case of delay in receipt, the customer must submit a request to extend the storage period for administrative fee of 2% of the invoice value for each month of delay.
    In the event of non-extension, the company has the right to dispose of the product without referring to the customer.
    After that, the customer can replace the product with another, taking into account the price difference, or get a refund after deducting 15% administrative fee of the total contract value.
  6. Confirmation of receipt:
    If the customer does not respond to the company’s calls to confirm the pickup date or request to postpone it,
    A new date will be set according to the available dates in the company's delivery schedule.
  7. Delivery without installation:
    When receiving the products without installation, the customer bears full responsibility for storage،
    He can communicate with After-sales service to schedule an installation appointment later.
  8. Installation range:
    A Free supply and installation within the cities where the company's branches are located only.
    Outside of these cities, it is added. additional cost to be determined by the relevant branch.

Contact Massa

 To communicate with the management of Massa Manufacturing and Contracting
You can send a message through the website or communicate directly via WhatsApp

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